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SRTeams's avatar
SRTeams
Copper Contributor
Sep 09, 2020
Solved

Cannot Access Microsoft Teams

This has been posted before, but no viable answer was given. I used Microsoft Teams app for Mac with Catalina yesterday after upgrading to the E3 license and it worked fine. I logged on today and it says I need to sign up for Teams... which I did already. I tried signing out and in, restarting my computer, and redownloading Teams. Alternately, it says to check my email for an invite, but I did not receive an email. It's a brand new account with one email in it.  Please help.

  • the error you are facing is it on a new tenant or a new user in an old tenant.
    if it is a new tenant you will need to wait 24 hours for provisioning timing to complete.
    also please try the web and log in from the web if the error is not occurring you will need to clear the catch of that computer for teams.

    lastly, you can go to your office admin center and navigate to settings > org settings > Microsoft teams > Turn on ‎Teams‎ for users with the following licenses > check the box and click on save
    wait a couple of hours and you should be fine.

    if all this doesn't work you might have to remove the license assigned to the user and assign it through Powershell so it can sync in better
  • timi_ola's avatar
    timi_ola
    Brass Contributor
    the error you are facing is it on a new tenant or a new user in an old tenant.
    if it is a new tenant you will need to wait 24 hours for provisioning timing to complete.
    also please try the web and log in from the web if the error is not occurring you will need to clear the catch of that computer for teams.

    lastly, you can go to your office admin center and navigate to settings > org settings > Microsoft teams > Turn on ‎Teams‎ for users with the following licenses > check the box and click on save
    wait a couple of hours and you should be fine.

    if all this doesn't work you might have to remove the license assigned to the user and assign it through Powershell so it can sync in better

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