Forum Discussion
Can we forward call queue calls to a mobile
Hi,
We have just moved to Teams EV and have setup a call queue for a number.
The people in this call queue previously would have the calls forwarded to a mobile, but now the only way we can see to recieve these calls is with the teams app installed.
We have done the basic: Call answering rules "Forward my calls" and this works for the persons DDI, however not for the call queue calls.
If anyone has any suggestions much appricated.
2 Replies
- Hi,
Have you received any response from Microsoft regarding this topic? - How about this: may be a workaround, but should work
1.) Set up a user, call it Call Queue Agent or something similar
2.) Set up collaborative calling with the Call Queue and the user as an agent in it and set the Call Queue to allow other agents to opt out. The CQ Agent being the only one who is permanently in it
https://microsoft365pro.co.uk/2021/04/24/teams-real-simple-with-pictures-lets-do-collaborative-calling/
3.) Install Teams App on the mobile device
4.) When all the other agents opt out the queue it should only ring the mobile
It would need testing but should work
Best, Chris
