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TeeBee's avatar
TeeBee
Copper Contributor
Feb 26, 2020
Solved

Can not assign phone number to licensed user

Hi, added a couple of new phone numbers and Microsoft 365 E5 licenses to my tenant this morning. Several hours later I tried to assign these phone numbers to licensed users but there is only the ch...
Administrator
microsoft teams
TeeBee's avatar
TeeBee
Copper Contributor
Mar 05, 2020

Hi Andrew Hodges,

 

it took just one day  to get user phone numbers after submitting the request form from https://docs.microsoft.com/en-US/microsoftteams/manage-phone-numbers-for-your-organization/phone-number-management-for-germany

 

New phone numbers are now listed with number type "Users". But when editing one of the numbers to assign it to a user there are no search results. This happens even with full mail addresses of licensed users.

 

 

Any hint?

 

 

Andrew Hodges's avatar
Andrew Hodges
Bronze Contributor
Mar 05, 2020

TeeBee 

 

Users won't show if you haven't assigned a license to them. Check below. If that's not it check the old legacy portal as I had issues with the Teams Admin centre when doing this in our tenant.  If that still doesnt work then raise a ticket with Microsoft to help you out. 

 

  • TeeBee's avatar
    TeeBee
    Copper Contributor
    Mar 05, 2020

    Hi Andrew Hodges,

     

    problem solved by:

    1. being patient and waiting a few hours after license assignment
    2. using "legacy portal / voice / voice users" for number assignment

    It does not work in Teams admin center and it does also not work in legacy portal under "voice/phone numbers". That's all 🙂

     

    Thanks a lot (y)

     

     

     

    • JerryB130's avatar
      JerryB130
      Copper Contributor
      Apr 15, 2021

      TeeBee 

      I am still having issues assigning users to Phone numbers - users don't appear when editing the phone number

       

      • AndyDW's avatar
        AndyDW
        Copper Contributor
        Apr 20, 2021

        JerryB130 

         

        same issue here... got one assigned 

         

        anyone a idea? 

    • Arjun_3996's avatar
      Arjun_3996
      Copper Contributor
      May 22, 2020

      Could you please share detailed steps how you did it. Struggling to assign as wellTeeBee 

    • Piasother's avatar
      Piasother
      Copper Contributor
      May 07, 2020

      Please share detailed steps off how you did it.Struggling to assign as wellTeeBee 

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