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Daniela_Dimova's avatar
Daniela_Dimova
Copper Contributor
Mar 29, 2023
Solved

can a user be assigned two phone numbers with different country codes

Hi all,

I would like to ask if it is possible for one user to get assigned two Teams Phone numbers, which are registered in different countries and chose which one to use depending on the country to which they are making an outbound call.

I will be very grateful for any information. Thank you in advance

 

  • Daniela_Dimova No that is not possible. but you can use a workaround by creating a call queue for your second number and add this user as an agent. not the ideal solution.

     

    Please click Mark as Best Response & Like if my post helped you to solve your issue. This will help others to find the correct solution easily.

     

3 Replies

  • Please click Mark as Best Response & Like if my post helped you to solve your issue. This will help others to find the correct solution easily.
  • Daniela_Dimova No that is not possible. but you can use a workaround by creating a call queue for your second number and add this user as an agent. not the ideal solution.

     

    Please click Mark as Best Response & Like if my post helped you to solve your issue. This will help others to find the correct solution easily.

     

    • svoboda1710's avatar
      svoboda1710
      Copper Contributor

      elieelkarkafi Hello how to apply for phone number for diffrent country please?

      Like a call centre. we originally based in one country where we have calling plan with local phone numbers. But for services in diffrent countries in EU we would prefer have the local prefix such as Deutch, Slovakia +421 etc. Thank you for your advice J.S.