Forum Discussion
Can’t see members in Teams group
- Apr 28, 2021
Tchess
Try clearing cache and credential manager cache by following steps:- Fully exit the Microsoft Teams desktop client. To do this, either right click Teams from the Icon Tray and select ‘Quit’, or run Task Manager and fully kill the process.
- Go to File Explorer, and type in %appdata%\Microsoft\teams.
- Once in the directory, you’ll see a few of the following folders:
- a. From within ‘Application Cache’, go to Cache and delete any of the files in the Cache location.
* %appdata%\Microsoft\teams\application cache\cache
- b. From within ‘Blob_storage’, delete any files that are located in here if any.
* %appdata%\Microsoft\teams\blob_storage
- c. From within ‘Cache’, delete all files.
* %appdata%\Microsoft\teams\Cache
- d. From within ‘databases’, delete all files.
* %appdata%\Microsoft\teams\databases
- e. From within ‘GPUCache’, delete all files.
* %appdata%\Microsoft\teams\GPUcache
- f. From within ‘IndexedDB’, delete the .db file.
* %appdata%\Microsoft\teams\IndexedDB
- g. From within ‘Local Storage’, delete all files.
* %appdata%\Microsoft\teams\Local Storage
- h. Lastly, from within ‘tmp’, delete any file.
* %appdata%\Microsoft\teams\tmp
For credential manager
Go to path - Control Panel\User Accounts\Credential Manager
And clear Microsoft's credentials
Hope this will solve the issue.
Macazart
I happened across this thread, having the same issue.
I was able to correct it without clearing the cache, by selection the "hide" option for the private channel I was having the issue on, waiting a moment, and then locating it in the Team and selecting "show" to re-add it to the list.
This apparently reloads the members list at this action, as opposed to reading it from cache when it's not up-to-date.
XanderAmz confirmed...this is the best solution. my only complaint is it took a week to find this post