Forum Discussion
Can’t see members in Teams group
- Apr 28, 2021
Tchess
Try clearing cache and credential manager cache by following steps:- Fully exit the Microsoft Teams desktop client. To do this, either right click Teams from the Icon Tray and select ‘Quit’, or run Task Manager and fully kill the process.
- Go to File Explorer, and type in %appdata%\Microsoft\teams.
- Once in the directory, you’ll see a few of the following folders:
- a. From within ‘Application Cache’, go to Cache and delete any of the files in the Cache location.
* %appdata%\Microsoft\teams\application cache\cache
- b. From within ‘Blob_storage’, delete any files that are located in here if any.
* %appdata%\Microsoft\teams\blob_storage
- c. From within ‘Cache’, delete all files.
* %appdata%\Microsoft\teams\Cache
- d. From within ‘databases’, delete all files.
* %appdata%\Microsoft\teams\databases
- e. From within ‘GPUCache’, delete all files.
* %appdata%\Microsoft\teams\GPUcache
- f. From within ‘IndexedDB’, delete the .db file.
* %appdata%\Microsoft\teams\IndexedDB
- g. From within ‘Local Storage’, delete all files.
* %appdata%\Microsoft\teams\Local Storage
- h. Lastly, from within ‘tmp’, delete any file.
* %appdata%\Microsoft\teams\tmp
For credential manager
Go to path - Control Panel\User Accounts\Credential Manager
And clear Microsoft's credentials
Hope this will solve the issue.
Hi Rohit_Tiwari
Thank you very much for your answer.
It actually worked, there was no need to delete the user's credentials through the administrative platform, could you tell me if the instructions you share can be done through the power shell?
I would like to make a script that deletes those data without having to go one by one.
Greetings
Macazart
I happened across this thread, having the same issue.
I was able to correct it without clearing the cache, by selection the "hide" option for the private channel I was having the issue on, waiting a moment, and then locating it in the Team and selecting "show" to re-add it to the list.
This apparently reloads the members list at this action, as opposed to reading it from cache when it's not up-to-date.
- green-hectareNov 03, 2023Copper Contributor
XanderAmz confirmed...this is the best solution. my only complaint is it took a week to find this post