Camera showing Black Screen only when using Teams app, works with Web version
Hi guys, A client is using Windows 10 x64 running v1909 on a MacBook Pro 13" (2019, 4 Thunderbolt Ports) and oddly enough the Teams app now shows the Camera as a Black Image as the Preview. It's l...
I have been having this issue as well and have found a hacky solution. It seems that when you initiate the camera in Zoom, it stops it from working in Teams. The only way to get it working again in Teams is:
1) Reboot into Mac
2) Download/Open Teams app on Mac
3) Initiate camera (either start a video call or test camera in Teams > Settings > Devices)
4) Reboot into Windows and the camera on Teams should be working again.
HOWEVER as soon as you start the camera on Zoom again (also seems to happen with Google Meet), it will stop working on Teams and you will have to repeat the process above.
It seems using the camera on Zoom/Google Meet causes the camera to become incompatible with Teams (and also Skype). Hopefully an actual fix to this is coming soon
aizlam I'v had the same issue on my MacBook Pro 14" 2022, macOS Monterey Version 12.4.
I'm using MS Teams in my Google Chrome Browser. Since a couple of Days whenever I join a Meeting my Webcam was shown as a black window, but when I called a colleague I could use my Webcam.
Nethertheless, I've tried out things like reinstalling, restarting, closing trough the task manager of Mac, but nothing worked. So I decided to delete chache, cookies also didn't helped. So next thing I've tried was to logoff from my Office Account in teams and then delete the "Google" Folder from "Library", somehow this worked for me today.
aizlam Try to Sign out from Teams and then sign back in again. The suggestion mentioned by TechManish only works half/half in our environment, the sign out / sign in seems to always work, however, a small percentage have to do this every day and for most it sticks and fixes the problem permanently.
Oh I see. I did not realize that. All I would say is the issue was the cached Teams files were corrupt or incompatible or something. Reinstalling does not fix this issue until and unless you delete the cached folder/files. I'm not a mac person, but I would assume if you have a way to rename the cached folder for Teams and try running teams. If it fixed the problem, then delete the rename folder. Otherwise, you can always rename it back.
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It's l...","body@stringLength":"1005","rawBody":"
Hi guys,
A client is using Windows 10 x64 running v1909 on a MacBook Pro 13\" (2019, 4 Thunderbolt Ports) and oddly enough the Teams app now shows the Camera as a Black Image as the Preview. It's listed in Device Manager as FaceTime HD Camera. Zoom and Web Teams works completely fine. Even opening the MS Store Camera App loads the Camera fine. It's just isolated to the Teams App, I'll list what I've tried already below, really hoping you can help in any way.
-Re-installed Teams x64
-Attempted to install Teams x86 - No change
-Removed Camera Driver and re-installed via Bootcamp drivers
-Re-installed ALL Bootcamp drivers from the latest available updated
-Cleared Teams cache folder
-Office Quick Repair/Full Repair
The problem still exists but only with the Windows app version of Teams.
If you have any ideas or thoughts please let me know.
Thank you,
Harminder
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yahawiliThanks for your reply. But I am running Mac OS, not Windows on a Mac.
I don't have zoom installed in this machine, so I guess the other suggestion doesn't apply either.
","body@stringLength":"391","rawBody":"
Thanks for your reply. But I am running Mac OS, not Windows on a Mac.
I don't have zoom installed in this machine, so I guess the other suggestion doesn't apply either.
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https://techcommunity.microsoft.com/t5/microsoft-teams/camera-showing-black-screen-only-when-using-teams-app-works-with/m-p/2162454/emcs_t/S2h8ZW1haWx8ZW1haWxfbWVzc2FnZXxMMUFPUjZKNFhCWFRVMnwtMXxPVEhFUlN8aEs#M85907","author":{"__ref":"User:user:988318"},"isEscalated":null,"postTime":"2022-03-28T06:02:40.418-07:00","solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"repliesCount":5},"Revision:revision:3269063_1":{"__typename":"Revision","id":"revision:3269063_1","lastEditTime":"2022-03-28T08:01:42.286-07:00"},"User:user:948702":{"__typename":"User","id":"user:948702","uid":948702,"login":"raphaj","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2021-01-30T08:21:22.248-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://techcommunity.microsoft.com/t5/s/gxcuf89792/m_assets/avatars/default/avatar-9.svg?time=0"},"entityType":"USER","eventPath":"community:gxcuf89792/user:948702"},"ModerationData:moderation_data:2108939":{"__typename":"ModerationData","id":"moderation_data:2108939","status":"APPROVED","rejectReason":null},"AcceptedSolutionMessage:message:2108939":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:948702"},"id":"message:2108939","revisionNum":1,"uid":2108939,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftTeams"},"parent":{"__ref":"ForumTopicMessage:message:2056902"},"conversation":{"__ref":"Conversation:conversation:2056902"},"subject":"Re: 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I have been having this issue as well and have found a hacky solution. It seems that when you initiate the camera in Zoom, it stops it from working in Teams. The only way to get it working again in Teams is:
1) Reboot into Mac
2) Download/Open Teams app on Mac
3) Initiate camera (either start a video call or test camera in Teams > Settings > Devices)
4) Reboot into Windows and the camera on Teams should be working again.
HOWEVER as soon as you start the camera on Zoom again (also seems to happen with Google Meet), it will stop working on Teams and you will have to repeat the process above.
It seems using the camera on Zoom/Google Meet causes the camera to become incompatible with Teams (and also Skype). Hopefully an actual fix to this is coming soon
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Camera showing Black Screen only when using Teams app, works with Web version","moderationData":{"__ref":"ModerationData:moderation_data:3570121"},"body":"
aizlam I'v had the same issue on my MacBook Pro 14\" 2022, macOS Monterey Version 12.4.
I'm using MS Teams in my Google Chrome Browser. Since a couple of Days whenever I join a Meeting my Webcam was shown as a black window, but when I called a colleague I could use my Webcam.
Nethertheless, I've tried out things like reinstalling, restarting, closing trough the task manager of Mac, but nothing worked. So I decided to delete chache, cookies also didn't helped. So next thing I've tried was to logoff from my Office Account in teams and then delete the \"Google\" Folder from \"Library\", somehow this worked for me today.
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aizlam Try to Sign out from Teams and then sign back in again. The suggestion mentioned by TechManish only works half/half in our environment, the sign out / sign in seems to always work, however, a small percentage have to do this every day and for most it sticks and fixes the problem permanently.
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Oh I see. I did not realize that. All I would say is the issue was the cached Teams files were corrupt or incompatible or something. Reinstalling does not fix this issue until and unless you delete the cached folder/files. I'm not a mac person, but I would assume if you have a way to rename the cached folder for Teams and try running teams. If it fixed the problem, then delete the rename folder. Otherwise, you can always rename it back.
