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harminderchagger's avatar
harminderchagger
Copper Contributor
Jan 13, 2021
Solved

Camera showing Black Screen only when using Teams app, works with Web version

Hi guys, A client is using Windows 10 x64 running v1909 on a MacBook Pro 13" (2019, 4 Thunderbolt Ports) and oddly enough the Teams app now shows the Camera as a Black Image as the Preview. It's l...
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  • raphaj's avatar
    raphaj
    Jan 30, 2021

    harminderchagger 

     

    I have been having this issue as well and have found a hacky solution. It seems that when you initiate the camera in Zoom, it stops it from working in Teams. The only way to get it working again in Teams is:

     

    1) Reboot into Mac

    2) Download/Open Teams app on Mac

    3) Initiate camera (either start a video call or test camera in Teams > Settings > Devices)

    4) Reboot into Windows and the camera on Teams should be working again.

     

    HOWEVER as soon as you start the camera on Zoom again (also seems to happen with Google Meet), it will stop working on Teams and you will have to repeat the process above.

     

    It seems using the camera on Zoom/Google Meet causes the camera to become incompatible with Teams (and also Skype). Hopefully an actual fix to this is coming soon

aizlam's avatar
aizlam
Copper Contributor
Mar 28, 2022

TechManishI have the same issue, but I am using Mac OS. When I plug in my external USB Camera, Teams app shows a black screen for Camera. However, the camera works for everything else such as photo booth, zoom, even MS Teams meetings on any browser.

 

I tried rebooting, removing and reinstalling, giving app permission to the camera, etc. No luck 😞

 

Any suggestion?

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