Forum Discussion

harminderchagger's avatar
harminderchagger
Copper Contributor
Jan 13, 2021

Camera showing Black Screen only when using Teams app, works with Web version

Hi guys, A client is using Windows 10 x64 running v1909 on a MacBook Pro 13" (2019, 4 Thunderbolt Ports) and oddly enough the Teams app now shows the Camera as a Black Image as the Preview. It's l...
microsoft teams
Settings
  • raphaj's avatar
    raphaj
    Jan 30, 2021

    harminderchagger 

     

    I have been having this issue as well and have found a hacky solution. It seems that when you initiate the camera in Zoom, it stops it from working in Teams. The only way to get it working again in Teams is:

     

    1) Reboot into Mac

    2) Download/Open Teams app on Mac

    3) Initiate camera (either start a video call or test camera in Teams > Settings > Devices)

    4) Reboot into Windows and the camera on Teams should be working again.

     

    HOWEVER as soon as you start the camera on Zoom again (also seems to happen with Google Meet), it will stop working on Teams and you will have to repeat the process above.

     

    It seems using the camera on Zoom/Google Meet causes the camera to become incompatible with Teams (and also Skype). Hopefully an actual fix to this is coming soon

SmithGine's avatar
SmithGine
Copper Contributor
Apr 15, 2021

You may try the following steps to fix the issue.

 

  1. Log out of your Teams account.
  2. Launch the Task Manager and locate all Microsoft Teams processes running in the background.
  3. Right-click on each process and select End task.
  4. Close the Task Manager app and launch Teams again.

If it it not working, you can just try update the program or just uninstall and reinstall the program itself to see if the issue persists. 

Resources