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Mhagelst's avatar
Mhagelst
Copper Contributor
Mar 16, 2023

Camera Freezing - possibly after an update.

Since a couple of days, using Microsoft Teams Version 1.6.00.4472 (64-bit), my camera randomly but constantly freeze. Windows version is 10.0.19044 Build 19044.   I use a Sony a7s connected to an...
microsoft teams
Quality & Performance
AlexMM-QC's avatar
AlexMM-QC
Copper Contributor
May 04, 2023
The rollback is on Teams or Windows?
Which version should we have to be ok?

Thx!! 🙂
Michael_Stewart's avatar
Michael_Stewart
Copper Contributor
May 10, 2023

AlexMM-QC The "rollback" was a server-side change, not a Teams client or Windows change. You wouldn't see a version number difference anywhere, but they changed the way video processed on AMD clients from a server-side modification. 

 

oheimala you seem to have a different issue, as you're using an Intel-based processor. Your camera issues could be due to other driver incompatibilities, but the primary issue here has been determined to be AMD exclusive. Have you completely uninstalled and reinstalled Teams to make sure your installation doesn't have an issue? I'd also recommend getting on the Teams 2.0 beta client and test to see if that makes a difference; the underlying engine has completely changed, so that could also help! 

If you want to try out the new Teams experience (Teams 2.0), make sure you're in the preview program (click the 3 dots at the upper right, select About --> Public Preview), then if your admin has configured the settings properly, you'll see a toggle in the upper left to join the new Teams experience. 

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