Forum Discussion

Brass Contributor

Mar 20, 2020

Solved

Camera freezes in Teams

Hi, I've had around 6/7 users contact me regarding their camera freezing when doing a video call on Teams. During the ringing stage the camera works fine but as soon as the person they are ringin...

Camera Freezing

Camera Issue

microsoft teams

Sonia2020
Mar 30, 2020
Foliero
The registry hack I found here fixed my camera freezing problem
https://windows101tricks.com/webcam-freezes-windows-10/

Maglez

Copper Contributor

Aug 24, 2020

Christian_Stokes

I have the same problem and noticed it always freezes when I receive a notification that I got another message sent. I am on Mac and when I get a new message, I get a bubble notification for a few seconds. The interesting part is that my video freezes only when the notification disappear.

Have others noticed this?

Miguel.

ThereseSolimeno

Former Employee

Aug 24, 2020

Maglez Christian_Stokes Have any of you voted on this bug in Uservoice? That's how you get the attention of the engineering team....https://microsoftteams.uservoice.com/forums/908686-bug-reports/suggestions/37191010-teams-crash-during-calls-with-camera

Also, has anyone shared this article about Windows 10 devices? https://windows101tricks.com/webcam-freezes-windows-10/

Brian_Klish_work
Copper Contributor
Aug 24, 2020
ThereseSolimeno

Uservoice is not for submitting bugs. It's for feature requests.
- ThereseSolimeno
  Former Employee
  Aug 24, 2020
  Brian_Klish_work Maglez please see the box on this page to report bugs: https://microsoftteams.uservoice.com/forums/908686-bug-reports
  - Maglez
    Copper Contributor
    Aug 24, 2020
    Thanks ThereseSolimeno for your help. I added some more details to what others have reported.
    
    Miguel.
- Maglez
  Copper Contributor
  Aug 24, 2020
  Hi Brian_Klish_work
  
  Is there a place where I could submit bugs or is this the right place?
  
  Thanks,
  Miguel.
  - Brian_Klish_work
    Copper Contributor
    Aug 24, 2020
    Teams has a "Report a problem" option under Help.
- Brian_Klish_work
  Copper Contributor
  Aug 24, 2020
  Apparently they added a spot for bugs? Seems strange that they would allow that.