Forum Discussion

Brass Contributor

Mar 20, 2020

Solved

Camera freezes in Teams

Hi, I've had around 6/7 users contact me regarding their camera freezing when doing a video call on Teams. During the ringing stage the camera works fine but as soon as the person they are ringin...

Camera Freezing

Camera Issue

microsoft teams

Sonia2020
Mar 30, 2020
Foliero
The registry hack I found here fixed my camera freezing problem
https://windows101tricks.com/webcam-freezes-windows-10/

Christian_Stokes

Brass Contributor

Mar 31, 2020

Sonia2020 Hi, I've tried this with a number of the users that have reported the camera freezing problem. I'm pleased to say that the registry change has worked!

For anyone else looking here's how it was fixed - Taken from the website above:

Press Windows + R, type regedit and ok to open windows registry editor.
https://windows101tricks.com/backup-and-restore-windows-registry/ Database, Then navigate to the following key.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Media Foundation\Platform
just right-click inside the right pane and select New>DWORD (32-bit) value.
Name the new value ‘EnableFrameServerMode’ and make sure its value is set to ‘0’.

Test a phone call.

Thank you for the fix!

Martin390

Copper Contributor

Apr 24, 2020

Christian_Stokes

Hey,

I've tried this but still no help. My laptop camera is working perfectly during all the Teams meeting. I also have a SOLO Spark USB document camera that I use to show students drawings as I talk them through it. It worked perfectly last Wednesday but yesterday and today the USB document camera freezes are a couple of seconds. A warning pops up to say the camera has stopped working, try plugging it in and out.

Any idea why my build in web camera is working but my USB one freezes?

Brandon Hallock
Copper Contributor
Apr 24, 2020
Christian,

The first thing that comes to mind for me is drivers. Does the USB camera have drivers you can download?

Martin390