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Christian_Stokes's avatar
Christian_Stokes
Brass Contributor
Mar 20, 2020
Solved

Camera freezes in Teams

Hi,   I've had around 6/7 users contact me regarding their camera freezing when doing a video call on Teams. During the ringing stage the camera works fine but as soon as the person they are ringin...
Camera Freezing
Camera Issue
microsoft teams
  • Sonia2020's avatar
    Sonia2020
    Mar 30, 2020

    Foliero 

    The registry hack I found here fixed my camera freezing problem

    https://windows101tricks.com/webcam-freezes-windows-10/

Foliero's avatar
Foliero
Copper Contributor
Mar 30, 2020

Ik discovered the same problem myself and one off my customers called today with the same issue. One off them is using a MacBook and one off them is using Microsoft Surface 3. Since the message has been read more than 1300 times, I think many more people are experiencing the same problem.

  • Sonia2020's avatar
    Sonia2020
    Copper Contributor
    Mar 30, 2020

    Foliero 

    The registry hack I found here fixed my camera freezing problem

    https://windows101tricks.com/webcam-freezes-windows-10/

    • ilyasthegreat's avatar
      ilyasthegreat
      Copper Contributor
      May 28, 2021
      Yup this worked. Thank you
    • Danialjadeff's avatar
      Danialjadeff
      Copper Contributor
      Sep 23, 2020

      Thank you very much.

      The registry edit solved the problem.

      Regards,

      Dani

      • Jan-Willem van Vaneveld's avatar
        Jan-Willem van Vaneveld
        Brass Contributor
        Oct 01, 2020
        Registry fix does not help for us. Only deleting all folders from %appdata%\microsoft\teams\ works. So thats why I think the issue is Teams related.
    • Christian_Stokes's avatar
      Christian_Stokes
      Brass Contributor
      Mar 31, 2020

      Sonia2020 Hi, I've tried this with a number of the users that have reported the camera freezing problem. I'm pleased to say that the registry change has worked!

       

      For anyone else looking here's how it was fixed - Taken from the website above:

       

      • Press Windows + R, type regedit and ok to open windows registry editor.
      • https://windows101tricks.com/backup-and-restore-windows-registry/ Database, Then navigate to the following key.
      • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Media Foundation\Platform
      • just right-click inside the right pane and select New>DWORD (32-bit) value.
      • Name the new value ‘EnableFrameServerMode’ and make sure its value is set to ‘0’.

      Test a phone call.

       

      Thank you for the fix!

      • George_Kef's avatar
        George_Kef
        Copper Contributor
        Oct 18, 2021

        Christian_Stokes , Sonia2020  thank you both , i did this change in my registry and even without restart it works perfect now... 

         

        George

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