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Calls go silent when transferring from an AA and CQs to an agent
In my AAs and CQs when i transfer directly to an agent the caller gets an automated message saying "your call is being transferred" then silence until the agent picks up. No ringing tone, nothing. ...
I just tested your scenario in my AA by setting key 4 to a person inside the organization. and it say please wait for your call for being transferred and then the ring sound of teams while calling the user but in my case I don't use direct routing all my phone numbers are in Microsoft. the person I am redirecting to is licensed with E5
MondasWe use Gamma as our provider, they direct calls to our own hosted SBC. You've gotten further with Microsoft than i have, they keep blaming our telephone devices. We use Yealink if there's any other common denominator. But it occurs using the desktop application also with no phone involved. We're fairly new to Teams telephony but so far most customers are going elsewhere.
Had an update here. We use Gamma too and we use a product called SIP2Teams. There is a workaround which i have been discussing with the SBC provider, which after the system says you are now being diverted it will begin ringing for the caller about a second afterwards. If anyone is interested (has the same platform) i can share what to do, though your provider also has to do something as well in the background as the functionality is not visible on the SIP2Teams portal..
Let me know...
Let me know...