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Calls go silent when transferring from an AA and CQs to an agent
In my AAs and CQs when i transfer directly to an agent the caller gets an automated message saying "your call is being transferred" then silence until the agent picks up. No ringing tone, nothing. ...
I just tested your scenario in my AA by setting key 4 to a person inside the organization. and it say please wait for your call for being transferred and then the ring sound of teams while calling the user but in my case I don't use direct routing all my phone numbers are in Microsoft. the person I am redirecting to is licensed with E5
lets us know how things will go with your MS call
Got to send Microsoft further information:
Kindly reproduce the call and provide the following:
• Teams support logs
• Call ID of the reproduced call (from Teams admin center)
• Called international number.
• User number
• Time and date call was reproduced.
• SBC logs of reproduced call
• Get Csonline user for one of the affected users using PowerShell
• Provide fiddler log from desktop client.
Done this so many times but here we go again.
Kindly reproduce the call and provide the following:
• Teams support logs
• Call ID of the reproduced call (from Teams admin center)
• Called international number.
• User number
• Time and date call was reproduced.
• SBC logs of reproduced call
• Get Csonline user for one of the affected users using PowerShell
• Provide fiddler log from desktop client.
Done this so many times but here we go again.