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Calls go silent when transferring from an AA and CQs to an agent
In my AAs and CQs when i transfer directly to an agent the caller gets an automated message saying "your call is being transferred" then silence until the agent picks up. No ringing tone, nothing. ...
I just tested your scenario in my AA by setting key 4 to a person inside the organization. and it say please wait for your call for being transferred and then the ring sound of teams while calling the user but in my case I don't use direct routing all my phone numbers are in Microsoft. the person I am redirecting to is licensed with E5
you issue occurring on a specific call queue or on all call queues? your greeting message in auto attendant is working fine?
My main issue is on an AA. I created a menu option. Option 1 is redirect to 'person in the organisation'. When i test, i call the AA then press 1, the system says "please wait while you call is being transferred' and then it goes completely silent. The destination side rings but the caller is left with silence until the destination picks up..
- is that person is licensed with a calling plan license. ?
- yes, licensed.
what is your dial the user with the extension and not from the key menu options? so the user is not in a call queue your transferring to him directly from AA