Forum Discussion
Mondas
Mar 24, 2023Iron Contributor
Calls go silent when transferring from an AA and CQs to an agent
In my AAs and CQs when i transfer directly to an agent the caller gets an automated message saying "your call is being transferred" then silence until the agent picks up. No ringing tone, nothing. ...
- Mar 24, 2023
I just tested your scenario in my AA by setting key 4 to a person inside the organization. and it say please wait for your call for being transferred and then the ring sound of teams while calling the user but in my case I don't use direct routing all my phone numbers are in Microsoft. the person I am redirecting to is licensed with E5
Mondas
Mar 24, 2023Iron Contributor
exactly what you have on screen, no greeting and play default music.
eliekarkafy
Mar 24, 2023MVP
add a greeting message to your call and try to transfer a call to an agent from the auto attendant.
- MondasMar 24, 2023Iron Contributortried, same thing. I even made sure my calling policy has "Music on hold for PSTN calls" enabled, thinking it was that.
- eliekarkafyMar 24, 2023MVPyou issue occurring on a specific call queue or on all call queues? your greeting message in auto attendant is working fine?
- MondasMar 24, 2023Iron ContributorMy main issue is on an AA. I created a menu option. Option 1 is redirect to 'person in the organisation'. When i test, i call the AA then press 1, the system says "please wait while you call is being transferred' and then it goes completely silent. The destination side rings but the caller is left with silence until the destination picks up..