Forum Discussion
Solved
Calls go silent when transferring from an AA and CQs to an agent
In my AAs and CQs when i transfer directly to an agent the caller gets an automated message saying "your call is being transferred" then silence until the agent picks up. No ringing tone, nothing. ...
I just tested your scenario in my AA by setting key 4 to a person inside the organization. and it say please wait for your call for being transferred and then the ring sound of teams while calling the user but in my case I don't use direct routing all my phone numbers are in Microsoft. the person I am redirecting to is licensed with E5
exactly what you have on screen, no greeting and play default music.
- add a greeting message to your call and try to transfer a call to an agent from the auto attendant.
- tried, same thing. I even made sure my calling policy has "Music on hold for PSTN calls" enabled, thinking it was that.
- you issue occurring on a specific call queue or on all call queues? your greeting message in auto attendant is working fine?