Forum Discussion
Caller ID Names (CNAM) support for Auto Attendant and Call Queues
Caller ID Names currently work with dialing direct to the users' phone numbers but does not work when calls come into their mainline to an Auto Attendant or Call Queue. Is there any chance that the f...
Hello ITSourcePro I passed your comments along to the Calling program manager and his response was "It's a great feature request, I'll bug it." Thank you for taking the time to express your thoughts.
This request has been added to the Feedback Portal now that the UserVoice is gone, please up vote this:
Caller ID name not displaying for incoming calls in call queue -
https://feedbackportal.microsoft.com/feedback/idea/c1b2f234-8e75-ec11-a81b-002248502c99
-- Thanks, Flavio Carballo and Mark Jorgenson (Auto Attendant), for getting this started!
- CNAM seems to be working in my call queues now. I am in the UK others in other regions might like to check and report back here whether they are seeing the same results.
- I'm in the northeast US and it's not working for my company (100+ users).
- Just to confirm I have tested mine again and I have both the calling number and reverse name lookup working on call queues. My desktop teams client is Version 1.5.00.11163 I have also tried it with Dynamics 365 and so far it is not working with calling into dynamics sales via a call queue- in the sense of identifying either the number calling or the name of the caller. However there is an update due on the calling widget in Dynamics.
I'm in the US and it's still not working for us.
