Forum Discussion

ITSourcePro's avatar
ITSourcePro
Iron Contributor
Aug 06, 2020

Caller ID Names (CNAM) support for Auto Attendant and Call Queues

Caller ID Names currently work with dialing direct to the users' phone numbers but does not work when calls come into their mainline to an Auto Attendant or Call Queue. Is there any chance that the f...
calling
microsoft teams
ScottFromTeamsCalling's avatar
ScottFromTeamsCalling
Icon for Microsoft rankMicrosoft
May 14, 2021

ITSourcePro I circled back with our development team yesterday. In theory, we think this should already work. So if you're not seeing the CNAM show up in toast, we're not sure why. Can you help us by providing some Debug logs?  There are instructions for getting logs from the client here: Use log files in troubleshooting Microsoft Teams - Microsoft Teams | Microsoft Docs. The key would be to reproduce the problem, then generate the Debug log files (using Ctrl + Alt + Shift + 1). 

JWelhouse's avatar
JWelhouse
Copper Contributor
Nov 29, 2021

ScottFromTeamsCalling 

Is there any update on this?  I just converted 50 people over to Teams Voice (12 call queues) and they are now rioting!

 

Please help!