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ITSourcePro's avatar
ITSourcePro
Iron Contributor
Aug 07, 2020

Caller ID Names (CNAM) support for Auto Attendant and Call Queues

Caller ID Names currently work with dialing direct to the users' phone numbers but does not work when calls come into their mainline to an Auto Attendant or Call Queue. Is there any chance that the f...
Calling
microsoft teams
TylerStorlie's avatar
TylerStorlie
Copper Contributor
Jan 20, 2021

ThereseSolimeno Any update on this request? Is there a enhancement request for this somewhere that we can track? Thanks!

ThereseSolimeno's avatar
ThereseSolimeno
Former Employee
Jan 20, 2021

TylerStorlie   I'll see what I can find out but the PMs are pretty busy so it may take a few days to get a response.

 

  • ITSourcePro's avatar
    ITSourcePro
    Iron Contributor
    Mar 08, 2021

    ThereseSolimeno Any luck finding out about this? We want to roll this out Teams Calling more and more and this is a major sticking point. Any insight would be helpful.

     

    Thanks again, I know the Teams team is busy.

    • SixStringPicker's avatar
      SixStringPicker
      Copper Contributor
      Apr 05, 2021
      ITSourcePro Any luck on your end or are you still dealing with this as well? Thanks in advance
      • ITSourcePro's avatar
        ITSourcePro
        Iron Contributor
        Apr 05, 2021
        SixStringPicker I'm still dealing with this as well. Oddly, they have CNAM working on User Lines but not Service Lines (Auto Attendant and Call Queues). My only solution seems to be using a Direct Routing Partner like CallTower or someone like that. I know Microsoft gets their PSTN circuits for their Calling Plans via Bandwidth.com. Since it works via Direct Routing Partners to the Auto Attendant and Call Queues, my guess is somehow Bandwidth.com isn't passing the CNAM info to MS on Service Lines?? Maybe ThereseSolimeno can see if this is the case from the backend team. I imagine the Teams Calling Plans is essentially Bandwidth.com via Direct Routing behind the scenes. I could be wrong.


        ThereseSolimeno Thanks for the update. Is it possible that this might be an issue with Bandwidth.com not passing CNAM info to MS on Service Lines? Since we know it works via other Direct Routing providers through the same Auto Attendant and Call Queues in the Teams Admin Center?

        Regarding the 2 UserVoice links. One is for Outbound CNAM, which we can email PTN@microsoft.com to apply the outbound name. Regarding the Inbound CNAM, I linked one at the top of this thread that has 333 votes for the same issue, but 'Alex (Teams Engineering, Microsoft Teams)' flagged it with "Try this instead" which doesn't address the issue at all. Do you know Alex and could she update that UserVoice? Finally, UserVoice is being shut down shortly and they directed any feedback to this TechCommunity message board...

        Thanks again for trying to get some answers on what's going on. I know you're busy.

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