Forum Discussion
Caller ID Names (CNAM) support for Auto Attendant and Call Queues
Hello ITSourcePro I passed your comments along to the Calling program manager and his response was "It's a great feature request, I'll bug it." Thank you for taking the time to express your thoughts.
This request has been added to the Feedback Portal now that the UserVoice is gone, please up vote this:
Caller ID name not displaying for incoming calls in call queue -
https://feedbackportal.microsoft.com/feedback/idea/c1b2f234-8e75-ec11-a81b-002248502c99
-- Thanks, Flavio Carballo and Mark Jorgenson (Auto Attendant), for getting this started!- CNAM seems to be working in my call queues now. I am in the UK others in other regions might like to check and report back here whether they are seeing the same results.
- I'm in the northeast US and it's not working for my company (100+ users).
- ThereseSolimeno Are there any updates on this? This is becoming a major pain-point for my users.
ThereseSolimeno Any update on this request? Is there a enhancement request for this somewhere that we can track? Thanks!
TylerStorlie I'll see what I can find out but the PMs are pretty busy so it may take a few days to get a response.
ThereseSolimeno Any luck finding out about this? We want to roll this out Teams Calling more and more and this is a major sticking point. Any insight would be helpful.
Thanks again, I know the Teams team is busy.
ThereseSolimeno Any way we can get an update from the calling program manager on this request? Thanks! This is a heavily desired request within our Organization.
