Forum Discussion
'Call Waiting' notification
There's a few threads discussing 'Busy on Busy' (BoB) but I can't find any discussing the terrible user experience when BoB is disabled.
With a traditional telephony solution where 'Call Waiting' is enabled (i.e. in Teams parlance BoB is disabled), an unobtrusive beep/tone is heard in the background of the active call when a second call is received. The user can choose to hold the first call and answer the second or let Call Forward on No Answer take care of the call (usually divert to Voicemail or another number after a pre-set delay). The point being, the receiver's active call is not adversely impacted by the second call, but the user has the opportunity to answer the second call if they so choose.
My experience with Teams is that loud, obtrusive ring tone blasts over the existing call, making it almost impossible to continue with that call. The 'solution' appears to be BoB as far as Microsoft is concerned, but BoB does not give the user the opportunity to answer the second call if they so choose.
Is anyone aware of plans by Microsoft to introduce an acceptable 'call waiting' audible alert?
- I’d like to revive this topic to see if any progress is being made on a practical Call Waiting solution in Teams.
Peter_Joseph Good luck with that Peter.
Peter_Joseph I suggest upvoting this Feedback if you haven't already: Provide more options for new calls rings while on a call · Community (microsoft.com)
- Done! Thanks. I'm frankly surprised this hasn't garnered more than the few complaints here and at the topic you referenced above.
