Forum Discussion
'Call Waiting' notification
There's a few threads discussing 'Busy on Busy' (BoB) but I can't find any discussing the terrible user experience when BoB is disabled. With a traditional telephony solution where 'Call Waiting' is...
Peter_Joseph I suggest upvoting this Feedback if you haven't already: https://feedbackportal.microsoft.com/feedback/idea/7cfe0515-272e-ec11-b6e6-00224827bbc2
Done! Thanks. I'm frankly surprised this hasn't garnered more than the few complaints here and at the topic you referenced above.
- Hey, friends, the latest Teams update finally addresses busy on busy with some additional features that we've been waiting for. Now you have options both in the TAC and on the desktop app depending on how you want to control it. And it actually works based on whether the user is on the phone and not also based on busy status in calendars as presence-based routing on call queues does. It's still not a full blown call waiting experience, but this goes a long way to easing end user frustrations and is a major win for Microsoft and us!
Thank you for the update, is there an announcement or blog post that describes the new features?
- Look at the April 4, 2023 notes here:
https://support.microsoft.com/en-us/office/what-s-new-in-microsoft-teams-devices-eabf4d81-acdd-4b23-afa1-9ee47bb7c5e2
