Forum Discussion
Rhettski68
Sep 09, 2022Copper Contributor
Call transfer option missing iOS client
Hi, We have a problem where the option to transfer a call on the iOS client is missing from the list of options after pressing the ellipsis. We've tried the obvious - ensuring iOS is up to date,...
- Sep 09, 2022I've seen the same for calls to Call Queues. Then the solution was to turn off conference mode.
Microsoft also confirmed that it is an known issue with Call Queues and iOS. It works with older versions of Teams app. It works on Android.
LinusCansby
Sep 09, 2022MVP
I've seen the same for calls to Call Queues. Then the solution was to turn off conference mode.
Microsoft also confirmed that it is an known issue with Call Queues and iOS. It works with older versions of Teams app. It works on Android.
Microsoft also confirmed that it is an known issue with Call Queues and iOS. It works with older versions of Teams app. It works on Android.
Rjsherman
Sep 09, 2022Copper Contributor
Can you link me to something that shows Microsoft has confirmed it is a known issue? I have 2 users with iPhones dealing with this issue. In our case, I turned off Conference Mode, but that just caused more issues, mainly being unable to connect to the incoming calls at all. On both mobile and desktop clients. It could be because we use Direct Routing.
- LinusCansbySep 09, 2022MVPSorry, no public confirmation. Microsoft sales representative checked internally and found that information.
I suggest that you report to Microsoft support.- RjshermanSep 09, 2022Copper Contributor
- Gary PearsonSep 12, 2022Copper Contributor
Same issue for us- please report if/when you get a response.