Forum Discussion

DanielSB's avatar
DanielSB
Copper Contributor
Oct 11, 2020
Solved

Call queues - call answering by users with free "Teams Exploratory" and "Phone System virtual user"

Some of our team members have only a free ""Microsoft Teams Exploratory" license and a "Phone System - Virtual User" but no phone number. I can call these users, but I cannot seem to have them includ...
best practices
microsoft teams
  • RealTime_M365's avatar
    RealTime_M365
    Oct 12, 2020

    Hi DanielSB 

     

    Yes you will need any E1+Phone System + Calling Licenses for the same.

     

    With Regards,

    Satish U

DanielSB's avatar
DanielSB
Copper Contributor
Oct 12, 2020

Thanks so much, Satish! I was searching high and low and it seems to me that the user needs to have a phone number assigned in order to enable enterprise voice, i. e. a E3/E5 user license which will make this excercise a very expensive one (our people in manufacturing can't fully utilize the licenses). Am I missing something?RealTime_M365 

RealTime_M365's avatar
RealTime_M365
MVP
Oct 12, 2020

Hi DanielSB 

 

Yes you will need any E1+Phone System + Calling Licenses for the same.

 

With Regards,

Satish U

  • jangliss's avatar
    jangliss
    Steel Contributor
    Nov 07, 2020

    RealTime_M365 DanielSB 

     

    To add to the existing answer, "Phone System - Virtual User" are licenses used for Call Queues and Auto Attendant resource accounts. They're not used for regular user accounts to provide phone services.