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Call queue won't ring agents
Hi, I've managed to set-up my call queue in teams, added a group (with myself in the group), all licenses are set-up appropriately and can call the number, but it doesn't ring in Teams. When I call ...
- Hi Luke_Pulis
Thanks! No problem: the supermassive growth of teams this last month (about 10 million daily active users) has meant that MS is working hard to scale up the platform to meet the sudden growth, and it has caused a bit of latency with the service. They are aware and it's in hand
Hmm, I see. This article may help
https://social.technet.microsoft.com/Forums/office/en-US/ab101ab9-5903-4b99-9943-8428bf517bb7/add-resource-account-to-call-queue-in-teams-using-powershell
Also, is your Teams instance set to Teams Only in the Teams Admin Centre?
https://docs.microsoft.com/en-us/microsoftteams/answer-auto-attendant-and-call-queue-calls
Let me know how you get on
Best, Chris
Hi Luke_Pulis
Thanks! No problem: the supermassive growth of teams this last month (about 10 million daily active users) has meant that MS is working hard to scale up the platform to meet the sudden growth, and it has caused a bit of latency with the service. They are aware and it's in hand
Hmm, I see. This article may help
https://social.technet.microsoft.com/Forums/office/en-US/ab101ab9-5903-4b99-9943-8428bf517bb7/add-resource-account-to-call-queue-in-teams-using-powershell
Also, is your Teams instance set to Teams Only in the Teams Admin Centre?
https://docs.microsoft.com/en-us/microsoftteams/answer-auto-attendant-and-call-queue-calls
Let me know how you get on
Best, Chris
Thanks! No problem: the supermassive growth of teams this last month (about 10 million daily active users) has meant that MS is working hard to scale up the platform to meet the sudden growth, and it has caused a bit of latency with the service. They are aware and it's in hand
Hmm, I see. This article may help
https://social.technet.microsoft.com/Forums/office/en-US/ab101ab9-5903-4b99-9943-8428bf517bb7/add-resource-account-to-call-queue-in-teams-using-powershell
Also, is your Teams instance set to Teams Only in the Teams Admin Centre?
https://docs.microsoft.com/en-us/microsoftteams/answer-auto-attendant-and-call-queue-calls
Let me know how you get on
Best, Chris
ChrisHoardMVP The technet link helped the situation. I deleted everything and restarted the whole process using only Powershell which cleared up the systems confusion. Thanks, Chris.