Forum Discussion
Call Queue Notifications While in a Call are Incredibly Loud
I've looked at quite a few similar threads but nothing with an exact match -- and certainly no solution. We recently moved to Teams Voice. For the most part it has gone well. One of the few gen...
Hi,
The only solution for your use case is Presence based routing. I don't see any additional workaround for the same. In case you don't want to use presence-based routing it would be difficult or no solution from the Call Queue or Auto Attendant standpoint.
Only thing that can work is multiple users should be in the Call Queue at the same time. In case there are only few users in the Call Queue you can configure the Call overflow to the Call Queue Manager/Duty Manager to indicate that the Call is awaiting.
That is the only workaround we can think on Microsoft Teams Call Queue. Apart from this you can always look at the Third-Party Contact Centre Solution for the same.
With Regards,
Satish Upadhyaya
The only solution for your use case is Presence based routing. I don't see any additional workaround for the same. In case you don't want to use presence-based routing it would be difficult or no solution from the Call Queue or Auto Attendant standpoint.
Only thing that can work is multiple users should be in the Call Queue at the same time. In case there are only few users in the Call Queue you can configure the Call overflow to the Call Queue Manager/Duty Manager to indicate that the Call is awaiting.
That is the only workaround we can think on Microsoft Teams Call Queue. Apart from this you can always look at the Third-Party Contact Centre Solution for the same.
With Regards,
Satish Upadhyaya