Forum Discussion
Call queue not working when second person try to call to queue number
Thorsten Pickhan I assigned Teams Meeting Room Standard license because they contain Phone system option. I bought the Teams Phone System - Virtual User licenses for the admin center and assigned them to the resource accounts, but so far no effect after 24h. The connection queue settings below are correct in my opinion.
BR,
Maciej
Merry Christmas!
Out of the curiosity? What is the Calling Policy set on the resource account? And what is the calling policy for agents in queue? Is it with Busy on Busy enabled? If so I would try to change the Calling policy to the policy which is not having busy on busy enabled.
I do not believe that this should have any effect on call queues' resource account but eventually it might be the reason for busy tone on second call when there is only one agent and this one is already busy with first call.
Just guessing... but as Thorsten suggested I would recommend to have a look on reason codes for closure of the call on side of Teams, on side of SBC, this should provide more clarity about the call which is failing.
please Note:
the Calling Policy only affect outgoing or transfer PSTN Calls to outside.
This don‘t have affect for incoming calls.
An incoming TEAMS CallGroup Call will only be an offer for available Agents - not a direct Call.
