Forum Discussion
Call Queue - Who Answered the call
It seems to me that one thing that is sorely missing on the Teams PSTN calling ability is the notification of which agent has answered a call from a call queue. So we have say 5 people in a call ...
We are seeing an uptick in Voice enquiries due to the amount of users/businesses that have suddenly switched to Microsoft Teams, hopefully this will translate into a bit more focus on the business voice capabilities like is now being shown to the Teams client.
They'd better add a lot of features soon, since Skype for Business is End-of-Life in 8 months from now.