Forum Discussion
Call overflow handling
Hello, We are implementing a MS 365 Phone System. Our Company has a requirement to have a human answer the main line during business hours. If the operator is on a call I want it to transfer to a ...
StevenC365 I should have noted, I tried 0 and 1. When set at 0 it goes directly to the Overflow queue, bypassing the Operator Queue. Thanks for your reply.
From the guide:
"Maximum calls in the queue specifies the maximum number of calls that can wait in the queue at any given time. The default is 50, but it can range from 0 to 200. When this limit is reached, the call is handled as specified by the When the maximum number of calls is reached setting"
dmkrueger67 I know this is an old topic, but have you ever fixed this issue? We have a similar case. When the phone rings our first line should pickup the phone, only in case no one is available on the first line, new calls should be overload to the second line directly (and in case no one is available over there the call should be overload to the third line). When setting the maximum queue length to 0 all calls will be forwarded to the overload, setting the queue length to 1, the first one is waiting in the queue and the second one is overloaded to the next line.