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ElliottNeiman's avatar
ElliottNeiman
Copper Contributor
Mar 17, 2023

Busy Signal After Missed Queue Call

Several users are seeing an issue where the phone speaker emits a busy signal after missing a call via call queue (other user picks up). We are using Poly CCX 400s, all phones are up to date (Firmware 8.0.2.3267, Teams App 1449/1.0.94.2023020602). However this issue has persisted through a couple firmware and app updates.

calling

4 Replies

  • awa2002450's avatar
    awa2002450
    Copper Contributor
    Sep 16, 2024
    Hi, wondering if anyone found solution for this. I have the same issue with one of the user...
  • DirtyScoobie's avatar
    DirtyScoobie
    Copper Contributor
    Jan 17, 2024
    I just wanted to revive this thread because I have the same issue. Firmware 8.1.5. Attendant routing enabled. When somebody picks up the phone, another user's phone will still ring. Then the non-picking-up user gets a dial tone through the speaker if presence-based routing is off. If presence-based routing is on they will hear a busy-tone instead. Any solutions to this?
    • stuartmarshall007's avatar
      stuartmarshall007
      Copper Contributor
      Jan 25, 2024

      Hello DirtyScoobie ,

       

      I have been having this issue for at least a year. Microsfot has said they have never heard of this issue. I am curious if you are using Poly CCX phones along with Direct Routing.

      • Korbyn's avatar
        Korbyn
        Brass Contributor
        Feb 20, 2024
        I've exclusively been deploying Direct Routing for customers, and quite a few have Poly's, I've never come across this issue.