Hi all,Some external people when join through a browser are missing the chat option? They can see the participant button and share icon but not the chat icon?

DaithiG Thank you for your explanation. it is 2022 and this Problem is still there, that the browser application is not able ( sometimes) to show the chatbox to the user. User : is a person who was invited (e.g. for an interview) to an meeting inside our tenant. Screenshare and camera are working, but not chatbox visible for the user!ChrisHoardMVP Just fix that problem please , every other application can do such stuff ( slack, discord, steam, etc..)

I setup a scheduled meeting.Invited the people via their email address (not their tenant email address).All used Edge to connect (not desktop app). 4 could see the chat icon and send a message. Two couldn't. The chat icon was just not there.I'll check my tenant and see if they were added as guests and the other users weren't

Hi ChrisHoardMVP They're all connecting from personal email accounts. Most are accessing from Gmail accounts. Some see the chat option and two users didn't. Both are from GMAIL accounts but other users were connecting from GMAIL too.

DaithiG we getting this recently for a number of people joining the call. When looking at it, they are going through the start menu to get teams and it's opening in a browser. It's showing all the icons in the centre/bottom of the screen, but the chat one is missing and there doesn't seem to be any way to turn it on.This is a really basic function that we need and needs to be fixed!

Is there any followup regarding this issue? I have attended a job interview on Teams. The interviewer assumes I received something from them and I see nothing on my screen. I can't see any chat icon on my browser screen too. Please fix this. Why on Earth such a simple feature is missing and buggy?

Browser Meeting - Missing Chat | Microsoft Community Hub

15 Replies

Hemant_Patel_SAIC
Copper Contributor
Nov 08, 2022
The bug still exists. Hope Microsoft fixes it soon.
- reyjusto
  Copper Contributor
  Jun 12, 2023
  Hemant_Patel_SAIC June 2023 - Chat is not showing for me and others in a group meeting (via MS OS > Chrome Browser). Seems to be a hit or miss these days
  - jeff_diamond
    Copper Contributor
    Aug 21, 2024
    reyjusto It's now 2024, and I have this issue 100% of the time. Our organization uses Zoom, but many other companies we work with use Teams. When we join a Teams meeting via the Chrome browser, there is no button for chat, and we cannot see the chat. As a result, people on the TEAMS side have to always email us the contents of the chat after the meeting has ended. When we instead host on Zoom, we have no such issues.
suvich15
Copper Contributor
Oct 19, 2022
I faced the same issue during an interview yesterday. Although the interviewer was sending a message via chat, I had no chat button to open the chat and view the messages. I was invited by the interviewer using a meeting link and I joined the meeting via Chrome.
JOEBROWNCO
Copper Contributor
Oct 12, 2022
I also see no chat button although my business partner in the same room has it.
ChristinaCyr
Copper Contributor
Sep 30, 2022
Just confirming that this bug still exists: chat does not exist for users logging into Microsoft Teams via the browser (not the app). Any idea on when this might be fixed?
MaxLaw
Copper Contributor
Jul 12, 2022
Is there any followup regarding this issue? I have attended a job interview on Teams. The interviewer assumes I received something from them and I see nothing on my screen. I can't see any chat icon on my browser screen too. Please fix this. Why on Earth such a simple feature is missing and buggy?
KatrinaMorris
Brass Contributor
Mar 31, 2022
DaithiG we getting this recently for a number of people joining the call. When looking at it, they are going through the start menu to get teams and it's opening in a browser. It's showing all the icons in the centre/bottom of the screen, but the chat one is missing and there doesn't seem to be any way to turn it on.
This is a really basic function that we need and needs to be fixed!
ChrisHoardMVP
MVP
Mar 12, 2020
Hi DaithiG,

1.) Are they joining the meeting from a different tenant than their own?
2.) Are they on Teams only in their environment?
3.) In the meeting policies in the Teams admin centre, in Meeting Policies > Participants and Guests, is Allow chat in meetings set to off?

Look forward to hearing from you

Best, Chris

Best, Chris
- DaithiG
  Steel Contributor
  Mar 12, 2020
  Hi ChrisHoardMVP
  
  They're all connecting from personal email accounts. Most are accessing from Gmail accounts.
  
  Some see the chat option and two users didn't. Both are from GMAIL accounts but other users were connecting from GMAIL too.
  - ChrisHoardMVP
    MVP
    Mar 12, 2020
    Are they guests in your tenant, or purely anonymous users which have just been invited to the meeting?
    
    There is a uservoice open for it here
    
    https://microsoftteams.uservoice.com/forums/555103-public/suggestions/35415091-allow-anonymous-guests-to-chat-within-a-meeting
    
    Do the people who can chat with you have a free instance of Teams, or are guests or your tenant whereas the people who can't chat are completely anonymous users who were just invited to the meeting?
    
    Best, Chris

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Browser Meeting - Missing Chat