Forum Discussion
PeterO_82
Apr 15, 2021Copper Contributor
Both incoming and outgoing video freezing on Teams
Hi all, I'm having a very peculiar issue. On the Teams app for Windows, a short while into a call, all video will freeze, both incoming video but also, according to my correspondents, my video feed ...
- May 29, 2021Are you using a Lenovo laptop?
We have encountered with the same issue in most of the computers in our organisation with Lenovo laptop.
It was found because of a latest Integrated camera driver released on April 7th caused the issue. It was updated through Lenovo System Update.
What we did is, rolled back the Camera driver to the previous version and removed system update.
Nanduditto
May 29, 2021Copper Contributor
Are you using a Lenovo laptop?
We have encountered with the same issue in most of the computers in our organisation with Lenovo laptop.
It was found because of a latest Integrated camera driver released on April 7th caused the issue. It was updated through Lenovo System Update.
What we did is, rolled back the Camera driver to the previous version and removed system update.
We have encountered with the same issue in most of the computers in our organisation with Lenovo laptop.
It was found because of a latest Integrated camera driver released on April 7th caused the issue. It was updated through Lenovo System Update.
What we did is, rolled back the Camera driver to the previous version and removed system update.
- PeterO_82Jun 01, 2021Copper Contributor
Nanduditto Yes, not a laptop but a Lenovo device. Thank you! The bug went away by itself after a week or two, but it's good to know there are options... if it happens again!