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Steve875's avatar
Steve875
Copper Contributor
Mar 12, 2021

Blind/Unannounced transfer of call

Hi,

 

When our reception does a blind/unannounced transfer of external inbound call. The recipient of the transferred call is shown that reception is calling them. Instead of the external inbound caller ID.

 

Any suggestions as to why?

 

Technically reception is not calling them, if the call has been blind/unannounced transferred. 

 

Thanks

 

 

microsoft teams
  • Erik365Online's avatar
    Erik365Online
    Steel Contributor
    Mar 21, 2021

    Hi Steve875,

    I reproduced your scenario. I made a call from a mobile phone (external pstn phone), to user A and directly transferred it to user B, blind. User B in my case sees the number from the my mobile phone. No auto attendant/call queue used in this case.

     

    My Configuration Overview

    • Teams Direct Routing
    • Audiocodes Mediant VE

    What's your basic configuration? Are you using Calling Plans or Direct Routing?

     

    Best Regards

    Erik

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