Forum Discussion
Bad network quality
Eriks_Lizbovskis It sounds as if you don't have the best local network connection. The varying WiFi speeds definitely seem to be an indicator. They should be the same if you are pinging.
A ping represents a few bytes of data, it can tell you some things but not everything. Plus it sounds as f you are pinging a local router, so you have many miles to go before you get to the Teams servers. Also, ping and network download speeds have known to be cheated upon by some Internet providers. They can see what you are doing and temporarily provide significant amount of bandwidth to make the test look good.
Ping and Internet tests all represent small portions of time when compared to a video call.
Try connecting directly with Ethernet. That will help determine if it is a WiFi issue.
A Bad Network quality can be very transient caused by many things, such as someone else on your network starting to stream data, or other people at your ISP.
If you don't need to transmit video, then don't. You should also be able to turn it off from coming in. Video uses 20+ times the amount of network than voice does.
We also have users getting the "Poor Network Quality" pop up during board Teams meetings but its very intermittent. I can view the meeting quality form the Teams Admin Portal but its normally just one user. Does anyone know if Teams quality drops to the lowest user for all?
- It’s possible to test the Wi-Fi signal strength available to Windows via the CMD prompt, if signal is weak this will cause problems with video / audio quality
Go to start and type CMD (And press enter) - A black Command prompt window will appear
simply type: netsh wlan show interfaces <Press Enter>
The screen will display various things including Router Channel Receive / Transmit rate and most importantly Signal strength (The further away from the router the worse the signal anything above 80 is good)
Radio type : 802.11ac
Authentication : WPA2-Personal
Cipher : CCMP
Connection mode : Auto Connect
Channel : 48
Receive rate (Mbps) : 702
Transmit rate (Mbps) : 702
Signal : 85%
Profile : Guest-BTWholeGrowler2022 What should I do if my signal is below 80% It says 57%
We are having the same intermittent issue at the office. Its happening to our execs when on Teams call, I guess since they use it a lot. The odd part is that it only happens when they are using the laptop docking port. When undocked and in wireless the problem goes away. We have done the rounds of replacing hardware, headsets, power cords, looked for network errors etc. At this point I'm down to Googling and ran into this post. I'm at a loss... It has to be either a Teams problem or our firewall.
