Forum Discussion
Bad network quality
Eriks_Lizbovskis It sounds as if you don't have the best local network connection. The varying WiFi speeds definitely seem to be an indicator. They should be the same if you are pinging.
A ping represents a few bytes of data, it can tell you some things but not everything. Plus it sounds as f you are pinging a local router, so you have many miles to go before you get to the Teams servers. Also, ping and network download speeds have known to be cheated upon by some Internet providers. They can see what you are doing and temporarily provide significant amount of bandwidth to make the test look good.
Ping and Internet tests all represent small portions of time when compared to a video call.
Try connecting directly with Ethernet. That will help determine if it is a WiFi issue.
A Bad Network quality can be very transient caused by many things, such as someone else on your network starting to stream data, or other people at your ISP.
If you don't need to transmit video, then don't. You should also be able to turn it off from coming in. Video uses 20+ times the amount of network than voice does.
Eriks_LizbovskisI've had the same exact issue. My router is split in two bands, 2.4 GHz and 5 GHZ (this prevents the router choosing on its own, which doesn't work for certain of my applications). Teams only has trouble with the 5 GHz, which is running around 400 mbps, and not with the 2.4 GHz, which is considerably slower. There's no identifiable reason why this should be so. Has been true for a year under many different conditions.
camelville Check your WiFi adapter, if you're using a newish computer, it may be using 802.11ax, and your router may not fully support it, that happened to me recently, I changed the protocol to 208.11ac and the problem stopped.
CharlieJohnstone I dont think its network as am facing this issue as well in my office where other colleagues are not facing issue at the same time. It seems some Teams update issue which is happening on randomly basis on devices.
- were you able to solve it?
Recently had a user who was complaining of similar speed test of WiFi was 0.5mbits another device on the same router had 100mbit, in that case the Intel driver wasn't quite as quick as it could have been, deleting the device and driver and restarting the Dell Latitude laptop resolved the issue. Thankfully there was a better driver to roll back to!
Couldn't believe an update could cause such disruption. (Don't like deleting when users are working remotely but needs must!)
dwarkesh I am having this same issue all the time. I can run a speedtest in a window while it's reporting the bad network quality and get 25MB up/down which is the max I can get through the company VPN, and I get about 750MB without VPN connected. I do not believe at all that it is network bandwidth. I have noticed at times by the time I get task manager to startup Teams is consuming very high CPU.
