Forum Discussion
Bad network quality
Eriks_Lizbovskis It sounds as if you don't have the best local network connection. The varying WiFi speeds definitely seem to be an indicator. They should be the same if you are pinging.
A ping represents a few bytes of data, it can tell you some things but not everything. Plus it sounds as f you are pinging a local router, so you have many miles to go before you get to the Teams servers. Also, ping and network download speeds have known to be cheated upon by some Internet providers. They can see what you are doing and temporarily provide significant amount of bandwidth to make the test look good.
Ping and Internet tests all represent small portions of time when compared to a video call.
Try connecting directly with Ethernet. That will help determine if it is a WiFi issue.
A Bad Network quality can be very transient caused by many things, such as someone else on your network starting to stream data, or other people at your ISP.
If you don't need to transmit video, then don't. You should also be able to turn it off from coming in. Video uses 20+ times the amount of network than voice does.
Eriks_Lizbovskis It sounds as if you don't have the best local network connection. The varying WiFi speeds definitely seem to be an indicator. They should be the same if you are pinging.
A ping represents a few bytes of data, it can tell you some things but not everything. Plus it sounds as f you are pinging a local router, so you have many miles to go before you get to the Teams servers. Also, ping and network download speeds have known to be cheated upon by some Internet providers. They can see what you are doing and temporarily provide significant amount of bandwidth to make the test look good.
Ping and Internet tests all represent small portions of time when compared to a video call.
Try connecting directly with Ethernet. That will help determine if it is a WiFi issue.
A Bad Network quality can be very transient caused by many things, such as someone else on your network starting to stream data, or other people at your ISP.
If you don't need to transmit video, then don't. You should also be able to turn it off from coming in. Video uses 20+ times the amount of network than voice does.
- Ed, thanks for the reply...I have the same problem with audio dropout and "bad network quality" messages and it's much worse since the start of the year. Video meetings used to work fine and now they don't. I've tried both on and off my company's VPN, and both on WiFi and Ethernet connection. Other people on my team, connected at their own network, are reporting the same issues. Which makes me think this is a Teams problem and not a network problem.
Mike_Owens It's pretty unlikely to be the service, as all users access the same infrastructure in their region. Microsoft would detect a service level issue pretty quickly.
Can you access Teams admin and the Call Quality Dashboard, and form there verify if the average call quality is dropping, nothing like using data to verify a perception.
If there is a point where it drops you can narrow in on what changed, Teams version, WiFi drivers, or perhaps some security tool was changed at that point.
