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Steven Jones's avatar
Steven Jones
Copper Contributor
May 19, 2021
Solved

Auto Divert of Incoming Calls to Voicemail When In a Teams Meeting

I am running a POC on Teams telephony and one of the areas I am struggling with is that if I don't answer an incoming call when I am showing as available it diverts to voicemail after 10 seconds.  However, if I am on another call or in a meeting it gives the incoming call a busy signal.  Is there a way to send these calls to voicemail also?

 

Thanks

Calling
microsoft teams
  • paul-lange's avatar
    paul-lange
    May 20, 2021
    Hi Steven,

    the can be done in the calling policy. This is a very new option and probably not available in Teams admin center. Via powershell this would be:

    -BusyOnBusyEnabledType
    Setting this parameter lets you configure how incoming calls are handled when a user is already in a call or conference or has a call placed on hold. Valid options are: Enabled, Unanswered, Disabled. When set to Enabled, new or incoming calls will be rejected with a busy signal. When set to Unanswered, the user's unanswered settings will take effect, such as routing to voicemail or forwarding to another user. Note: UserOverride option value is not available for use currently, if set it will be read as setting value to Disabled.

    https://docs.microsoft.com/en-us/powershell/module/skype/set-csteamscallingpolicy?view=skype-ps


    Regards,

    Paul

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  • paul-lange's avatar
    paul-lange
    Iron Contributor
    May 20, 2021
    Hi Steven,

    the can be done in the calling policy. This is a very new option and probably not available in Teams admin center. Via powershell this would be:

    -BusyOnBusyEnabledType
    Setting this parameter lets you configure how incoming calls are handled when a user is already in a call or conference or has a call placed on hold. Valid options are: Enabled, Unanswered, Disabled. When set to Enabled, new or incoming calls will be rejected with a busy signal. When set to Unanswered, the user's unanswered settings will take effect, such as routing to voicemail or forwarding to another user. Note: UserOverride option value is not available for use currently, if set it will be read as setting value to Disabled.

    https://docs.microsoft.com/en-us/powershell/module/skype/set-csteamscallingpolicy?view=skype-ps


    Regards,

    Paul

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