Forum Discussion
graemefoster
Microsoft
MicrosoftAustralian NBN screen share / video issues
Hi I’m experiencing teams issues with screen sharing / video on Optus NBN. I have fibre to my house. 50 down 20 up. About 6 weeks ago my colleagues noticed my screen share and video stopped work...
- FYI the fix documented here seems to have sorted it out for me: https://forums.whirlpool.net.au/archive/3l101182
I disabled the “video conferencing preferred activity” on my google home router.
The router is only a few weeks old. I had a netgear nighthawk which wasn’t either but am for now I’m good on my google nest home wifi.
Thanks,
Graeme
Hi graefos,
Any updates on this issue?
I've been having this issue for months, and just thought it was bandwidth, but that's not true.
Tested the following with the same issue of no out-going video in my Teams calls on Windows laptop.
1. Optus FTTP with Eero 6 Pro WiFi router
2. Optus FTTP hard wired via Eero
3. Optus FTTP with older Apple Express WiFI
4. Optus FTTP wired through older Apple Express
Now, 1-4 options do work perfectly with my old Macbook so it's not a router or FTTP issue alone.
What does work for the Windows laptop?
Tether the windows Laptop on 5g, perfect screen sharing and outbound video.
What I think?
Seems like there is an incompatibility between Windows and something within Optus FTTP routing policies. I guess I'll need to change providers if I cannot find an answer soon.
Any updates on this issue?
I've been having this issue for months, and just thought it was bandwidth, but that's not true.
Tested the following with the same issue of no out-going video in my Teams calls on Windows laptop.
1. Optus FTTP with Eero 6 Pro WiFi router
2. Optus FTTP hard wired via Eero
3. Optus FTTP with older Apple Express WiFI
4. Optus FTTP wired through older Apple Express
Now, 1-4 options do work perfectly with my old Macbook so it's not a router or FTTP issue alone.
What does work for the Windows laptop?
Tether the windows Laptop on 5g, perfect screen sharing and outbound video.
What I think?
Seems like there is an incompatibility between Windows and something within Optus FTTP routing policies. I guess I'll need to change providers if I cannot find an answer soon.