screenshare
2 TopicsAustralian NBN screen share / video issues
Hi I’m experiencing teams issues with screen sharing / video on Optus NBN. I have fibre to my house. 50 down 20 up. About 6 weeks ago my colleagues noticed my screen share and video stopped working. I can see other people’s video and screen shares. Problem is outgoing. I’m using teams desktop on my windows 10 surface laptop 3. Drivers, programs up to date. Network is via a Google nest mesh wifi (2 weeks old). Observations: Teams network check tool reports no problems. Screen sharing works for ridiculously small screens (like 100 x 100 pixels) but fails for anything much bigger. When I tether to a 4g connection or connect to the work lan everything is ok. Teams web client has same issue. Also tried Mac desktop client which had same issue. All work fine on 4g / lan. Teams reports no packet loss on call info. Everything looks fine. I can connect to a VPN and everything works fine. Optus (my ISP) blame Microsoft and say it’s something broken either in teams or in my network setup. I’ve seen a few other people (Telstra /Optus) with similar issues over the last few weeks. Has anything changed in teams since late May this year? It feels like packets are going missing between my fibre connection and teams servers. Any advice would be great. Working from home is becoming difficult because of this problem. Thanks, GraemeSolved4.2KViews0likes3CommentsOn my new macbook incoming screenshares are very low quality (for me only)
I've been trying to search for an answer but I'm not sure what keywords to use, so let me know if this is a duplicate of other threads or solves on this forum. Recently I was sent a new laptop from work as the keyboard on my 2018 Macbook Pro died. The new one is the M1 2021 Macbook Pro on Monterey 12.2.1. When I fired up teams for a meeting, the quality my incoming screenshares is awful and basically illegible if the sharer doesn't zoom to at least 150%. I seem to be the only person experiencing this on calls. Testing with my co-workers I have discovered the following things: 1. It is only me who experiences this low quality within meetings with multiple people from my work 2. Different computers within my network can get onto the calls and see the screen fine 3. It was fine on my previous work laptop and i had used both on my home network within the same calendar day 4. My down / up speeds were 600/100 mbps during this testing, so it isn't network latency 5. Incoming video / webcam feeds are fine or the same as before, it is only for screenshared content I've tried with the GPU acceleration on and off with no difference, and can't seem to find any other settings within teams I can alter to try and troubleshoot. Are their mac specific settings I should be altering to try and resolve this? Any feedback or assistance would be greatly appreciated.1.4KViews0likes3Comments