Forum Discussion

Microsoft

Jul 06, 2021

Solved

Australian NBN screen share / video issues

Hi I’m experiencing teams issues with screen sharing / video on Optus NBN. I have fibre to my house. 50 down 20 up. About 6 weeks ago my colleagues noticed my screen share and video stopped work...

graemefoster
Jul 18, 2021
FYI the fix documented here seems to have sorted it out for me: https://forums.whirlpool.net.au/archive/3l101182

I disabled the “video conferencing preferred activity” on my google home router.

The router is only a few weeks old. I had a netgear nighthawk which wasn’t either but am for now I’m good on my google nest home wifi.

Thanks,

Graeme

infojami

Copper Contributor

Jul 17, 2021

graemefoster I am having exactly same issue with Optus NBN 100/40 plan; screen share and video is not ok. I know my another colleague had same issue with Optus NBN he switched to another provider and no issue at all. What I am doing now is - when I need to share screen I switch to Telstra 4G. I will switch to another NBN provider soon.

graemefoster

Microsoft

Jul 18, 2021

FYI the fix documented here seems to have sorted it out for me: https://forums.whirlpool.net.au/archive/3l101182

I disabled the “video conferencing preferred activity” on my google home router.

The router is only a few weeks old. I had a netgear nighthawk which wasn’t either but am for now I’m good on my google nest home wifi.

Thanks,

Graeme