Forum Discussion
AudioCodes Teams Desk phones can't dial out
All models of Audiocodes teams desk phones cannot dial out. the call times out then shows "Teams isn't responding", close app or wait.
The teams desktop client does work.
We have factory reset some phones, downgraded to .705 firmware to no avail.
Calls never make it to our direct routing SBC, it's like the call is stuck in the cloud phone system.
Firewall is not blocking anything for our testing.
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- We have been told that our dial plan caused this.
We have removed these three rules that had been added, and now our phones work.
Can anyone tell me why these rules are failing, or which one caused this?
Normalization Rule Name Description Pattern Translation
Suicide Prevention Hotline Suicide Prevention Hotline ^+?(988)$ $1
10-11 Digit NANPA 10-11 Digit NANPA ^+?1?((?!900|976)[2-9]\d{2}[2-9]\d{6})$ +1$1
International International ^+?(011)?([2-9]\d{6,14})(\D+(\d+))?$ +011$2
