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MS_Forum_User's avatar
MS_Forum_User
Copper Contributor
Jan 25, 2022
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Assigned Phone Number field grayed out (Teams Admin Center)

We use Direct Routing.  Being able to assign a phone number directly on the Teams Admin Center web page has never worked for us in the past.  The Assigned Phone Number field was always grayed out (but we COULD assign a Voice Routing Policy with no issues).  BUT...Several weeks ago we noticed the option to assign a phone number was now available to edit (the field was available to type in and we could successfully add a number there).   But as of about a week ago, the option to assign a phone number is grayed out again.  We CAN assign the number in PowerShell like we did in the past, but that's very inconvenient because we have to remote desktop to a Windows Server and then authenticate once again with our Azure admin account when we connect to Teams (Import-Module MicrosoftTeams and then Connect-MicrosoftTeams).  

 

Is there some reason why this field was available in the Teams Admin Center and then taken away again (not available to edit in the Teams Admin Center)?   Very frustrating.  😞

 

  • Good grief...and now, today (I even tried earlier), it's working again. *sigh*
    Oh well, at least it's working. For how long, I cannot say. I'll use it while I can (until they break it again).

6 Replies

  • MS_Forum_User's avatar
    MS_Forum_User
    Copper Contributor
    Good grief...and now, today (I even tried earlier), it's working again. *sigh*
    Oh well, at least it's working. For how long, I cannot say. I'll use it while I can (until they break it again).
  • DayneJake's avatar
    DayneJake
    Copper Contributor
    It isn't available to be used anymore on the tenants I have seen either.
    It did work for a while, but now it doesn't.
    I haven't found a reason it was turned off yet.
    • MS_Forum_User's avatar
      MS_Forum_User
      Copper Contributor
      Thanks. Glad to know it's not just us. Now the edit button is back, but you can't do anything after clicking it 😉 *Sigh*
  • MS_Forum_User's avatar
    MS_Forum_User
    Copper Contributor

    And now, the Edit button is even missing. *sigh*
    Can someone please tell me if this works for you, or is it just us???

     

  • MS_Forum_User's avatar
    MS_Forum_User
    Copper Contributor
    Is this working for anyone? Assigning a phone number using Teams Admin Center. I need to know if it's just our org or everyone. Thanks
  • MS_Forum_User's avatar
    MS_Forum_User
    Copper Contributor
    I guess I should also ask, is this working for the rest of you??? Are you able to use the Teams Admin Center to assign a phone number in the area I show in the screenshot?

    I don't know why this was working and now doesn't work anymore. We've back to assigning numbers via PowerShell.

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