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PhilC42's avatar
PhilC42
Copper Contributor
Apr 14, 2021

Approvals app for Teams cannot search for approvers

We have enabled the Approvers app within Teams for everyone to use, however, now we have rolled it out, it seems as though our users are unable to search for approvers, what ever name you enter, no results are found. When we tested this app prior to rolling it out, searching for approvers worked fine, this function seems to have stopped working? 

 

We have tried this from desktop, web, and IOS client, none seem to be working.

 

Has anyone else experienced this who can suggest a fix please?

 

microsoft teams
  • tippexer's avatar
    tippexer
    Copper Contributor
    May 30, 2022

    Hello PhilC42 ,

     

    we have the same problem since around 4 Weeks. Do you have find a solution for this Problem?

     

    Regards 

    Andreas

    • Priya1396's avatar
      Priya1396
      Copper Contributor
      Feb 16, 2023

      Hi tippexer, managed to find a solution? Ive trying so hard to resolve this issue, appreciate your reply! Thanks so much!

      • tippexer's avatar
        tippexer
        Copper Contributor
        Feb 16, 2023

        Hi Priya1396,

         

        no not really, but i had also forgotten. just now i tested it. now it works, but it is very slow.
        THE only major thing we had changed was our autodiscover. We have an on-premise exchange server and had connection problems there.

         

        Greetings tippexer

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