Forum Discussion

Nils-Balke's avatar
Nils-Balke
Copper Contributor
Mar 17, 2020

Apeman webcam crashes in Teams meeting

Hello everyone!   I have a slight problem during Teams meetings. We start a video conference in our development team where I use my Apeman A79 as a webcam on a Windows 10 PC. It does work for a c...
meetings
microsoft teams
LinusCansby's avatar
LinusCansby
MVP
Mar 17, 2020

The easy answer would be that it is not a certified camera for Teams, you can find the certified ones here:

http://aka.ms/teamsdevices

 

But try if you can use that camera via Teams Web App (use new Edge browser or Chrome), https://teams.microsoft.com

You could also check if it is possible to change resolution on the camera or other settings, like Hz.

  • Nils-Balke's avatar
    Nils-Balke
    Copper Contributor
    Mar 18, 2020

    Thanks for your quick answer!

     

    I tried fiddling around with the camera's settings and using the web app, but sadly none of that seems to work. Camera still keeps crashing even though it works with other Windows apps.

     

    But I also found out that you can connect to a Teams meeting on a PC and on a smart phone at the same time. So now I use my phone as camera and do everything else on PC.

    Not perfect but it works.

    • Jared Woodruff's avatar
      Jared Woodruff
      Copper Contributor
      Apr 28, 2020

      Nils-Balke 

       

      Hi Nils, 

       

      Not just you, it is caused by a recent (March 2020) MS Teams update which is affecting Logitech Camera's as well. We're seeing a lot of our end users report the same, not a good look for Microsoft i'm afraid...

       

      Cheers