Forum Discussion
Solved
Allowing users to use custom alias in Teams meetings
In our company, customer support agents occasionally jump on calls with clients. But many of our agents aren't comfortable with disclosing their full names to the customers, so in Zoom we set the...
- Schedule a meeting that is open to the general public (anonymous logins), then have the user join it with the browser client (in a private session). It will allow them to enter a display name therein. Just make sure that the meeting can be started by anyone 🙂
Schedule a meeting that is open to the general public (anonymous logins), then have the user join it with the browser client (in a private session). It will allow them to enter a display name therein. Just make sure that the meeting can be started by anyone 🙂
- Hey Vasil! Thanks for the quick reply and sorry for not getting back sooner (seems I forgot about the post, whoops).
This is a really neat workaround that probably works in most situations.
But unfortunately we're in finance, and I think a solution with our agents signed in (and denoted as) guests would spook some of the customers and probably wouldn't be acceptable to our InfoSec team.
I think we may need to look into secondary accounts for these members of the team.
Thanks again!
