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ronabs's avatar
ronabs
Copper Contributor
Jun 14, 2021
Solved

Allow Camera For Attendees - Something went wrong

After creating a Webinar meeting where people need to register, I want to change the options to allow camera for attendees. I can change any option on that page and save it successfully, but when I turn this one on, I get the error message: Something went wrong. Try again.

 

If I join the meeting on Teams and try and change the options there, I get the same error

Any thoughts as to why?

  • ronabs's avatar
    ronabs
    Jul 09, 2021
    I put in a support ticket as this is obviously a bug. MS has been working on a fix and last I checked they said it had been repaired but will take a while before it is uploaded to our tenant. I asked what "a while" is but have not heard back.
  • ronabs's avatar
    ronabs
    Copper Contributor
    An update: You can allow mic for attendees OR camera, but never both. This has got to be a bug. Is anyone else having this problem?
    • Roland1725's avatar
      Roland1725
      Copper Contributor

      We have the same problem :sad: In normal meetings you can save the options, but in webinars when you select microphone and camera at the same time you get the error message "something went wrong.Try again, is displayed. Does anyone have a solution for this problem?
      regards Roland

      • Kate Badlam-Stern's avatar
        Kate Badlam-Stern
        Copper Contributor
        I am having this same issue. I can only select either Mic or Camera on, it can't be both at the same time. Toggling the one off and one on allowed me to save the settings.

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