Forum Discussion
Agents in Call Queues are not able to see missed call history
Calls to two different Call Queues are sent to Teams Channel and also to Users and Group. but none of the agents could able to see the Missed calls history (any call queue call history). This feature...
Use the Queues app for Microsoft Teams - Microsoft Support
It seems that it will be available with the new Teams Queues App and Teams Premium
It is actually still missing any missed calls that don't leave a voicemail. "Currently, call history includes the past calls that you have picked up or calls that you have missed that have a voicemail." It is terrible they still haven't released this basic functionality and very concerning that they are clearly not even working on it.
