Forum Discussion
Agents in Call Queues are not able to see missed call history
Calls to two different Call Queues are sent to Teams Channel and also to Users and Group. but none of the agents could able to see the Missed calls history (any call queue call history). This feature...
https://support.microsoft.com/en-gb/office/use-the-queues-app-for-microsoft-teams-370ad83e-c2c1-4a9f-8a59-16c98be102e9
It seems that it will be available with the new Teams Queues App and Teams Premium